How LiveTalk works, step by step
LiveTalk works differently from a typical burglar alarm. Here's exactly what happens, from the moment a sensor triggers to police response.
- 1
Sensor activation dials the monitoring station
The moment a sensor is triggered, your LiveTalk communicator automatically dials AMCO's monitoring station - over a phone line, or GSM/mobile network as a backup.
- 2
AMCO staff listen into the property
Once connected, a member of AMCO's monitoring team can listen in through the property's speaker microphone unit to assess what's actually happening.
- 3
A verbal challenge is issued
If it sounds like someone's there, staff issue a clear, loud verbal challenge through the speaker: “Intruder detected, please identify yourself.”
- 4
You respond with your safe or duress word
If it's really you, you give your pre-agreed SAFE password to confirm your identity and stand the alert down. If something's wrong and you're not able to speak freely, a separate DURESS password quietly signals that you need help.
- 5
Police are alerted if there's no safe word
If no safe password is given and an unidentified person is still on-site, AMCO alerts the police with a confirmed-activation report, and can talk directly into the property to let the intruder know police are on their way.
- 6
Your keyholders are notified
Alongside any emergency response, your registered keyholders are called to make sure everyone who needs to know about the activation does.
Want to see the full LiveTalk explanation?
This page covers the practical mechanics - see the LiveTalk overview for the full picture.
Common questions about LiveTalk
Want to know more about AMCO generally? Speak to us via our contact page.
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