How to test your monitored alarm system
It's worth periodically checking that your system and our monitoring centre are responding to each other correctly. It only takes a couple of minutes and doesn't require any engineer visit.
Testing your system takes a couple of minutes
Set your alarm as if leaving normally
Press FULL or enter your 4-digit code as you normally would when leaving the property. Then open and close your entry/exit door while staying inside, just as you would if you were coming back in.
Trigger a sensor
Walk into a room covered by one of your sensors and make sure it detects you, the same way it would detect an intruder.
Wait for the monitoring response
Within roughly 30-60 seconds of the sensor detecting you, you should hear a voice from AMCO's monitoring centre come through the speaker/microphone unit in your house, along the lines of “you are under surveillance, please identify yourself”.
If nothing happens
If you don't hear a response, the system isn't responding correctly and you should contact AMCO support to arrange a paid engineer visit rather than trying to diagnose it yourself. See our alarm maintenance service for what this covers.
Not sure what you're hearing back?
If you're unsure whether your system responded correctly, give our team a call and we'll talk you through it.
More on maintaining your monitored alarm
Talk to our team
System not responding as expected?
Call or email us and we'll arrange a paid engineer visit to get it working correctly again.
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