All it takes is a call to our support team. Once you're through, we'll take a quick look at your system and work out the best way to get you reconnected - there's no single fix that applies to every property, so it helps to talk it through first.
What happens next usually falls into one of two outcomes
Remote reactivation
Most common
In most cases, we can reactivate your monitoring remotely from our end, with no charge and no need for anyone to come out to the property.
Engineer visit
Less common
Some systems need someone on-site to reconnect equipment at the property. Depending on what work is needed, this may involve a cost.
Once you're back up and running, it's worth reminding yourself how your system works day-to-day. Depending on which panel you have, see our Texecom Veritas user guide or our Texecom Premier user guide.