AMCO Security is one of the UK's leading independent security companies, providing monitored alarm and CCTV systems to residential and commercial customers across the country. We're looking for an organised, personable Sales Support Coordinator to join our team at AMCO's head office in North Yorkshire.
This is an office-based support role, not a field engineering position - you'll be based at our head office day to day, working closely with the sales team rather than visiting customer sites yourself.
The role
As Sales Support Coordinator you'll sit at the centre of the sales process, making sure nothing falls through the cracks between a customer's first enquiry and their installation being booked in. Day to day, you'll be:
- Answering inbound calls and enquiries from prospective customers
- Following up quote requests that have already gone out to keep them moving
- Keeping customer and job records accurate and up to date in the database
- Supporting the sales team with general administration and coordination
- Acting as the link between customers, the sales team and the engineering team so handovers and bookings run smoothly
- Helping schedule appointments and site visits alongside the engineering team
Who we're looking for
You don't need a background in security or technical sales - what matters is how you communicate and how you organise your day. We're looking for someone who is:
- A confident, friendly communicator, comfortable spending much of the day on the phone
- Naturally organised, with a good eye for detail and follow-through
- Customer-service focused, calm and professional when handling enquiries
- Comfortable working as part of a small, close-knit office team
- Able to juggle several ongoing enquiries and jobs at once without losing track
Previous experience in sales support, customer service or office administration is an advantage, but a strong phone manner and a genuinely organised approach matter more than a specific background.
Requirements
- Strong verbal and written communication skills
- Confident, professional telephone manner
- Well organised, with the ability to prioritise and manage several tasks at once
- Comfortable working with a CRM/database to keep records up to date
- Based in or within reasonable commuting distance of North Yorkshire, able to work from our head office
Benefits
- Competitive salary plus a performance-based bonus
- Full training provided on AMCO's systems, products and processes
- A friendly, supportive office team at AMCO's North Yorkshire head office
- The chance to build a long-term career within a growing, family-owned company
How to apply
Apply via our online application form, or send your CV directly to enquiry@amco999.com.
Questions before you apply? Call us on 0800 13 03 999.
Looking for a different role? See all of AMCO's current openings, including our field-based engineering positions.