What to tell your insurer about your AMCO alarm
A short checklist you can copy into an email or read out on the phone. Each point links to the detailed page if your insurer wants more.
Seven points to give your insurer
This is a summary of how AMCO's system is set up. For the complete wording, see our insurance specifications page.
1. Installation and maintenance
Installed by an SSAIB/NSI-accredited company to British Standards, and regularly maintained.
British Standards explained2. Monitoring type
Monitored with LiveTalk audio verification - speaker and microphone units let our staff listen and talk into the property to verify an intrusion, attack or fire.
Full specification detail3. Monitoring centre
The AMCO monitoring centre is SSAIB registered. It handles intruder, fire and medical (panic button) scenarios.
Full specification detail4. Police response
Response follows the NPCC Unified Intruder Alarm Policy. AMCO follows the Type B (verified, evidence-based) route, so incidents are verified before police are called.
Guide to police monitoring5. System grade
Grade 2 as standard, suitable for a typical home or non-high-risk business. Grade 3 is available for higher-risk premises, for example with anti-masking sensors.
Alarm system grades6. Maintenance
Regular remote connection checks, plus on-site maintenance visits and battery replacement visits.
Maintenance service7. Signalling channels
Broadband/IP and mobile/GSM signalling (dual-path). Landline signalling is being phased out as the UK phone network moves to digital.
Switching from analogue to IP
Want us to check your setup?
We can review your current alarm and tell you what your insurer is likely to ask for.
The three response levels, in one line each
Insurers often ask which level applies. Because AMCO verifies incidents before calling, we follow the Type B route. Which level applies depends on what our staff verify. Our police monitoring guide explains the process in full.
Level 1
Immediate response, subject to police priorities.
Level 2
Desirable response, but dependent on police resource.
Level 3
Key-holder response only.
When your insurer asks a follow-up
Every insurer sets its own requirements, so the safest approach is to send them the points above and ask them to confirm in writing. If they ask for anything further, our team can help you answer, and the full specification page has the detailed wording.
BT closed Redcare on 15 December 2025, and the UK landline (PSTN) network is being switched off nationally by 31 January 2027. AMCO signals over broadband/IP and mobile/GSM instead. If your alarm is still on an older analogue setup, see our guide to switching from analogue to IP.
Yes - keep your installation documentation and any maintenance or battery-visit records together, as insurers may ask to see them when you renew or make a claim.
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